Frequently asked questions.
Everything you need to know about working with Scalexa. Can't find your answer? Just ask.
We work with ecommerce brands, service businesses, agencies, and B2B companies across the United States and India. We have helped businesses in retail, SaaS, consulting, agency, and many other industries.
We are an AI-powered business transformation agency. We do three things and run them as one system rather than three disconnected retainers: AI automation and intelligence, website development and digital experience, and ecommerce growth. Each makes the others more effective. You also work directly with the senior specialist doing the work, not an account manager relaying messages.
No. We can build everything from scratch including your ad accounts, landing pages, email sequences, and automation workflows. The only thing you need is a product or service that people want to buy.
We focus on the United States and India. Outside those we take a small number of selective projects when the fit is right.
AI automation means we build systems that handle repetitive tasks automatically. This includes automatic follow-ups to leads, smart routing of inquiries, data collection and organization, appointment scheduling, and more. The goal is to save your team time so they can focus on high-value work.
Most clients see initial results within 2-4 weeks. Automation flows like cart recovery and lead follow-up pay back fastest, usually within the first month. For search visibility and conversion work, meaningful movement typically comes within 2-3 months as content gets indexed and tests compound. We focus on quick wins early, then compound growth over time.
We do not quote ROAS guarantees, because nobody can promise them honestly, and anyone who does is pricing the risk into your fees. We phase paid spend to start only once conversion can support it, and we are accountable for the numbers we can actually move: conversion rate, automation payback and retention.
Yes. You can start with a single service, most clients start with AI automation or ecommerce conversion optimisation, and add the others as each stops being the constraint. There is no minimum commitment required.
Every engagement is scoped to what you actually need, so we quote per business rather than publishing fixed packages. On a free 30-minute call we look at your goals, the services that fit, and give you a clear number with no obligation.
No long-term contracts required. We operate month-to-month because we believe our work should earn your business every month. If you are not happy, you can leave anytime. We do offer discounts for clients who commit to 6 or 12 months, but it is completely optional.
We accept all major credit cards, bank transfers, and PayPal. For annual contracts, we also offer the option to pay quarterly or annually with a discount.
Your ad spend goes directly to META, Google, or other platforms. We never mark up ad costs. You pay the platform directly, and we manage the campaigns at no additional cost beyond your management fee.
After signing up, you will have a 30-minute discovery call within 48 hours. We then set up your accounts, build your strategy, and launch your first campaigns within 2 weeks. Most clients see initial results in the first month.
You get a monthly performance report with clear metrics on what is working and what needs improvement. For Growth and Scale packages, you also get access to real-time dashboards and weekly update calls.
You will have a dedicated Slack channel or Discord for direct access to your team. We also offer weekly or bi-weekly calls depending on your package. No account managers. You talk directly to the people doing the work.
You own everything. Every ad account, automation, and asset we build belongs to you. If you ever leave, you keep it all. We believe you should never be locked into an agency.
We use industry-leading tools including Meta Business Suite, Google Ads, HubSpot, Zapier, Make.com, and custom AI solutions. We select the right tools for your specific needs, no unnecessary software or subscriptions.
Yes, we can integrate with most existing tools and platforms. During our discovery call, we will review your current tech stack and identify opportunities to connect and automate your workflows.
Still have questions?
Book a free 30-minute strategy call and we will answer everything.