Terms & conditions.

1. Agreement to Terms

By engaging Scalexa's services, booking a strategy call, or submitting any form on scalexa.co, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services or website.

These terms apply to all clients, visitors, and users of Scalexa ("we," "us," "our") and scalexa.co.

2. Services

Scalexa provides digital growth services including but not limited to:

• AI automation systems (workflow automation, lead nurturing, onboarding flows)
• Paid social advertising (Facebook and Instagram paid campaigns)
• Social media management (strategy, content, scheduling)
• Search engine optimisation, answer engine optimisation, and generative engine optimisation

The specific scope, deliverables, timelines, and pricing for each engagement are agreed in writing before work commences. These Terms and Conditions supplement any such written agreement.

3. Payment Terms

Services are billed on a monthly retainer basis unless otherwise agreed in writing. Payment is due in advance at the start of each billing period. Scalexa reserves the right to pause or suspend services if payment is overdue by more than 7 days.

All prices are exclusive of applicable taxes (GST, VAT, or equivalent) unless stated otherwise. Advertising spend (e.g., META ad budget) is billed separately and does not form part of the service retainer unless explicitly included.

4. Cancellation and Refunds

Clients may cancel services with 30 days written notice. Monthly retainers already paid are non-refundable for the current billing period. Work completed up to the cancellation date remains billable.

Scalexa may terminate an engagement with immediate effect if a client engages in unlawful activity, provides false information, or breaches these terms.

5. Intellectual Property

Upon full payment, all creative assets, ad copy, content, and automation workflows produced specifically for the client become the client's property. Scalexa retains ownership of underlying tools, templates, and proprietary frameworks used to build those assets.

Scalexa retains the right to reference the engagement in its portfolio and case studies unless the client requests otherwise in writing.

6. Client Responsibilities

Clients are responsible for:

• Providing accurate information about their business, products, and target audience
• Granting timely access to required platforms, accounts, and assets
• Reviewing and approving content, ads, and strategies within agreed timelines
• Ensuring all products, services, and business practices comply with applicable laws and platform policies

Scalexa is not liable for results affected by the client's failure to meet these responsibilities.

7. Results and Performance

Scalexa uses best-practice strategies and data-driven methods to maximise growth results. However, digital marketing outcomes depend on many external factors including platform algorithm changes, market conditions, and ad auction dynamics. Scalexa does not guarantee specific revenue, lead counts, ROAS figures, or search rankings.

We commit to transparency, monthly reporting, and continuous optimisation.

8. Confidentiality

Both parties agree to keep confidential any business information, pricing, strategies, or client data shared during the engagement. This obligation survives termination of the service agreement.

9. Limitation of Liability

To the maximum extent permitted by law, Scalexa's total liability for any claim arising from its services shall not exceed the total fees paid by the client in the 3 months prior to the claim. Scalexa is not liable for indirect, consequential, or incidental losses.

10. Privacy

Our collection and use of personal data is governed by our Privacy Policy.

11. Changes to These Terms

Scalexa may update these Terms and Conditions from time to time. We will notify active clients of material changes. Continued use of our services after changes constitutes acceptance of the updated terms.

12. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of India.

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For any questions about these terms, contact us at scalexaofficial@gmail.com or via the Contact page.